Tuesday: 2 Things You Need To Know About Customer Experience Today
Customer Experience Articles For Today These links on customer experience, customer service, and customer centricity aim to educate. Share them with your team to advance or create your customer...
View ArticleThursday: 2 Things You Need To Know About Customer Experience Today
Customer Experience Articles For Today These links on customer experience, customer service, and customer centricity aim to educate. Share them with your team to advance or create your customer...
View ArticleMonday: 3 Things You Need To Know About Customer Experience Today
Customer Experience Articles For Today These links on customer experience, customer service, and customer centricity aim to educate. Share them with your team to advance or create your customer...
View ArticleMy ‘Expert’s Angle’ for ICMI: 4 Steps to Create a Social Media Strategy with...
I recently wrote a post for ICMI.com Here is
View ArticleHow To Generate Sales Through Social Media By Increasing Customer Trust
If I were to ask you, “What’s your social media purpose?” Would you have an answer? If you did have an answer, I’m sure you do, would your entire organization be able to recite the same response? In...
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How Customer Trust Will Increase Your Social Media Sales (But Only If You’re...
Have you ever met someone who said, “Social media doesn’t work!” Of course, there is the person who asks, “What’s the ROI of social media?” In this post, I will address both the statement and...
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This is Why TD Bank Is Winning at Social Service
On Monday, January 6th 2014, CBC News reported on a story about a couple in Kelowna, Canada who locked themselves into a car loan that included a 25% interest rate because of their financial...
View ArticleHow the Proper Use of a Hashtag Converted a Customer for Harry’s
There isn’t much that will make me miss a Monday Night Football game. Especially when the Washington Redskins are playing. A couple of weeks ago the Redskins battled the Dallas Cowboys, their division...
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